Impact of a drug dispensing model at a Community Pharmacy in Goiânia, Goiás, Brazil

  • Tatyana Xavier Almeida Matteucci Ferreira Federal University of Goias, Clinical Hospital
  • Luciana Resende Prudente Santa Casa Hospital
  • Nathalie de Lourdes Souza Dewulf Federal University of Goias, School of Pharmacy
  • Mércia Pandolfo Provin Federal University of Goias, School of Pharmacy
  • Thaissa Costa Cardoso União de Goyazes Faculty
  • Érika Aparecida da Silveira Federal University of Goias, Pos‑graduation Program in Health Sciences, School of Medicine
Keywords: Community Pharmacy Services, Outcome Assessment (Health Care), Pharmacies, Patient Medication Knowledge, Patient Satisfaction, Brazil

Abstract

Although dispensing of medication has been addressed by theoretical models, studies that confirm the impact of this service are still needed. The objective was to evaluate the impact of a new model of medicine dispensing system on patients’ medication knowledge, adherence to treatment and satisfaction. One hundred and four patients attending the dispensing service of a community pharmacy between 21 January 2013 and 20 April 2013 were included in this intervention study. The impact of the service on patients’ medication knowledge, adherence to treatment and satisfaction was assessed by using validated questionnaires at two time points: at the moment of medication dispensing and 30 days thereafter by telephone contact. Statistical analysis was performed by McNemar’s test, and a p<0.05 was set as statistically significant. The number of patients showing insufficient knowledge about medications decreased by 50% (p < 0.05), and the number of those showing sufficient knowledge was three times greater (p < 0.05) after medicine dispensing. A high level of satisfaction was observed. Improvement of medication adherence, however, was not observed. The proposed system model for drug dispensing improved patients’ knowledge about medication and satisfaction.

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Published
2018-12-20
How to Cite
Ferreira, T., Prudente, L., Dewulf, N., Provin, M., Cardoso, T., & Silveira, Érika A. (2018). Impact of a drug dispensing model at a Community Pharmacy in Goiânia, Goiás, Brazil. Brazilian Journal of Pharmaceutical Sciences, 54(4), e00143. https://doi.org/10.1590/s2175-97902018000400143
Section
Articles