Envolvimento de usuários em projeto de edifícios – revisão do estado da arte

Palavras-chave: Envolvimento de Usuários, Projeto Participativo, Codesign, Processo de Projeto, Edifícios


Este artigo reporta os resultados de uma revisão sistemática de literatura sobre as definições e níveis de envolvimento de usuários no processo de projeto. Embora muitos estudos tenham ressaltado a importância do envolvimento de usuários para a qualidade tanto do processo quanto do produto final, o termo ainda não possui uma definição clara, e diferentes modelos descrevem diversos níveis de envolvimento, o que dificulta a consolidação do conhecimento nesta área. O presente estudo foca o mapeamento das definições de envolvimento de usuários e comparações das diferentes propostas de níveis de envolvimento, para delinear uma definição clara do termo, baseada nos níveis de envolvimento, e contribuir para a consolidação da teoria de envolvimento do usuário na área de projeto de arquitetura. Além disto, a presente pesquisa auxilia arquitetos a encontrar o nível de envolvimento de usuário mais apropriado ao projeto que desenvolvem, contribuindo para a melhoria desta prática.


Não há dados estatísticos.


ANDRADE, C., LIMA, M. L., FORNARA, F., BONAIUTO, M. Users’ views of hospital environmental quality: Validation of the Perceived Hospital Environment Quality Indicators (PHEQIs). Journal of Environmental Psychology, v. 32, i. 2, p. 97-111, 2012.

ARNSTEIN, S. R. A Ladder of Citizen Participation. Journal of the American Intitute of Planners, v. 35, i. 4, p. 216-224, 1969.

BAGGOTT, R. A funny thing happenned on the way to the forum? Reforming patient and public involvement in the NHS in England. Public Administration, v. 83, i.3, p. 533-551, 2005.

BARCELLINI, F., PROST, L., CERF, M. Designers' and users' roles in participatory design: What is actuallyco-designed by participants? Applied Ergonomics, v. 50, p. 31-40, 2015. DOI: http://dx.doi.org/10.1016/j.apergo.2015.02.005

BATE, P., ROBERT, G. Toward More User-Centric OD : Lessons From the Field of Experience-Based Design and a Case Study. The Journal of Applied Behavioral Science, v. 43, i. 1, 2007.

BERGVALL-KAREBORN, B., STAHLBROST, A. Participatory design: one step back or two steps forward? In J. Simonsen, T. Robertson and D. Hakken (Eds.), Proceedings of the Tenth Anniversary Conference on Participatory Design 2008. Bloomington, Indiana, USA: Indiana University, 2008, p.102-111.

BOWEN, S., DURRANT, A., NISSEN, B., BOWERS, J., WRIGHT, P. The value of designers’ creative practice within complex collaborations. Design Studies, v. 46, p. 174-198, 2016.

BRODY, S. D., GODSCHALK, D. R., BURBY, R. J. Mandating Citizen Participation in Plan Making: Six Strategic Planning Choices. Journal of the American Planning Association, v. 69, i. 3, 2003.

CARPENTIER, N. Beyond the Ladder of Participation: An Analytical Toolkit for the Critical Analysis of Participatory Media Processes. Javnost - The Public, v. 23, i.1, p. 70-88, 2016.

CHOGUILL, M. B. G. A ladder of community participation for underdeveloped countries. Habitat International, v. 20, i. 3, p. 431-444, 1996.

CLEMENT, A., VAN DEN BESSELAAR, P. A Retrospective Look at PD Projects. Communications of the ACM, v. 36, i. 4, p. 29-37, 1993.

DAMODARAN, L. User involvement in the systems design process - A practical guide for users. Behaviour and Information Technology, v. 15, i. 6, p. 363-377, 1996.

DAVIDSON, S. Spinning the wheel of empowerment. Planning, v. 1262, i. 3, p.14-15, 1998.

FORLIZZI, J., BATTARBEE, K. Understanding experiences in interactive systems., Proceedings of the 2004 conference on designing interactive systems: Processes, practices, methods and techniques. Cambridge, MA: ACM Press, 2004, p. 261-268, 2004.

FRAUENBERGER, C., GOOD, J., FITZPATRICK, G., IVERSEN, O. S. In pursuit of rigour and accountability in participatory design. International Journal of Human-Computer Studies, v. 74, p. 93-106, 2015. DOI: http://dx.doi.org/10.1016/j.ijhcs.2014.09.004

FREDIANI, A. A. (2016). Re-imagining Participatory Design: Reflecting on the ASF-UK Change by Design Methodology. Design Issues, v. 32, i. 3, p. 98-111, 2016. DOI: 10.1162/DESI_a_00403

GERLING, K. M., LINEHAN, C., KIRMAN, B., KALYN, M. R., EVANS, A. B., HICKS, K. Creating wheelchair-controlled videogames: Challenges and opportunities when involving young people with mobility impairments and game design experts. International Journal of Human-Computer Studies, v. 94, p. 64-73, 2016. DOI: http://dx.doi.org/10.1016/j.ijhcs.2015.08.009

GRANATH, J., LINDAHL, G., REHAL, S. From Empowerment to Enablement: an evolution of new dimensions in participatory design. Logistik und Arbeit, 1996.

HART, R. Children’s participation: From tokenism to citizenship. Florence: UNICEF International Child Development Centre, 1992.

HASANIN, A. A. Cultural diversity and reforming social behavior: A participatory design approach to design pedagogy. Archnet-IJAR, v. 7, i. 2, p. 92-101, 2013.

HESS, J., RANDALL, D., PIPEK, V., WULF, V. Involving users in the wild - Participatory product development in and with online communities. International Journal of Human-Computer Studies, v. 71, i. 5, p. 570-589, 2013. DOI: http://dx.doi.org/10.1016/j.ijhcs.2013.01.003

HICKS, C., MCGOVERN, T., PRIOR, G., SMITH, I. Applying lean principles to the design of healthcare facilities. International Journal of Production Economics, v. 170(Part B), p. 677-686, 2015. DOI: http://dx.doi.org/10.1016/j.ijpe.2015.05.029

HO, D. K. L., LEE, Y. C. The Quality of Design Participation: Intersubjectivity in Design Practice. International Journal of Design, v. 6, i. 1, p. 71-83, 2012.

KAULIO, M. A. Customer, consumer and user involvement in product development: A framework and a review of. Total Quality Management, v. 9, i. 1, p. 141-149, 1998.

KELLY, J., MATTHEWS, B. Displacing use: Exploring alternative relationships in a human-centred design process. Design Studies, v. 35, p. 353-373, 2014. DOI: http://dx.doi.org/10.1016/j.destud.2014.02.001

KHAN, K. S., KUNZ, R., KLEIJNEN, J., ANTES, G. Five steps to conducting a systematic review. Journal of the royal society of medicine, v. 96, i. 3, p. 118-121, 2003.

KIM, T. W., CHA, S. H., KIM, Y. A framework for evaluating user involvement methods in architectural, engineering, and construction projects. Architectural Science Review, v. 59, i. 2, p. 136-147, 2016. DOI: 10.1080/00038628.2015.1008397

KIRBY, P., LANYON, C., CRONIN, K., SINCLAIR, R. Building a Culture of Participation: Involving Children and Young People in Policy, Service Planning, Development and Evaluation: A Research Report. London: Department for Education and Skills, 2003.

KLEINSMANN, M., VALKENBURG, R. Barriers and enablers for creating shared understanding in co-design projects. Design Studies, v. 29, i. 4, p. 369-386, 2008.

KUJALA, S. User involvement: a review of the benefits and challenges. Behaviour and Information Technology, v. 22, i. 1, p. 1-16, 2003.

LAM, B., DEARDEN, A. Enhancing service development and service delivery through co-design. Voluntary Sector Review, v. 6, i. 1, p. 61-80, 2015.

LIGHTFOOT, J., SLOPER, P. Involving children and young people with a chronic illness or physical disability. In: Local Decisions About Health Services Development. Phase One: Report on National Survey of Health Authorities and NHS Trusts. York: University of York, 2001.

MAGNUSSON, P. R., MATTHING, J., KRISTENSSON, P. Managing User Involvement in Service Innovation: Experiments with Innovating End Users. Journal of Service Research, v. 6, i. 2, p. 111-124, 2003.

MALARD, M. L., CONTI, A., SOUZA, R. S. F., CAMPOMORI, M. J. L. Avaliação pós-ocupação, participação de usuários e melhoria de qualidade de projetos habitacionais: uma abordagem fenomenológica. In: ABIKO, A. K., ORNSTEIN, S. W. (Eds.), Inserção Urbana e Avaliação Pós-Ocupação (APO) da Habitação de Interesse Social. São Paulo: ANTAC, 2002, p. 242-267 .

MANZINI, E. Design Culture and Dialogic Design. Design Issues, v. 32, i. 3, p. 52-59, 2016. DOI: 10.1162/DESI_a_0010.1162/DESI_a_00364364

MUMFORD, E. Consensus Systems Design: An Evaluation of this Approach. In: SZYPERSKI, N., GROCHELA, E. (Eds.), Design and Implementation of Computer Based Information Systems. Groningen: Sijthoff and Noordhoff, 1979.

MUNZLINGER, E., SOARES, F. D. S., QUEIROZ, J. E. R. D. Sistematização de Revisões Bibliográficas em Pesquisas da Área de IHC (Tutorial 3h). Proceedings of the 11th Brazilian Symposium on on Human Factors in Computing Systems (IHC’12). Cuiabá, Brasil, 2012.

NATIONAL HEALTH AND MEDICAL RESEARCH COUNCIL – NHMRC. How to review the evidence: systematic identification and review of the scientific literature. Handbook series on preparing clinical practice guidelines. Canberra: Biotext, 1999.

NORRIS, B., WEST, J., ANDERSON, O., DAVEY, G., BRODIE, A. Taking ergonomics to the bedside e A multi-disciplinary approach to designing safer healthcare. Applied Ergonomics, v. 45, p. 629-638, 2014. DOI: http://dx.doi.org/10.1016/j.apergo.2013.09.004

OLSSON, E. What Active Users and Designers Contribute in the Design Process. Interacting with Computers, v. 16, i. 2, p. 377-401, 2004.

OLSSON, N. O. E., BLAKSTAD, S. H., HANSEN, G. K. Who is the user? In DA GRAÇA, M. E. A. (Ed.), Proceedings on FM in the Experience Economy - CIB W70. São Paulo, Brazil: Department of Construction Engineering, Escola Politecnica, University of Sao Paulo, 2010, p. 25-36.

PELED, M., DVIR, D. Towards a contingent approach of customer involvement in defence projects: An exploratory study. International Journal of Project Management, v. 30, i. 3, p. 317-328, 2012. DOI: 10.1016/j.ijproman.2011.08.001

ROBERTSON, T., SIMONSEN, J. Challenges and opportunities in contemporary participatory design. Design Issues, v. 28, i. 3, p. 3-9, 2012. DOI: 10.1162/DESI_a_00157

SANDERS, E. B.-N., STAPPERS, P. J. Co-creation and the new landscapes of design. CoDesign: International Journal of CoCreation in Design and the Arts, v. 4, i. 1, p. 5-18, 2008.

SFANDYARIFARD, E. An investigation into the consideration of children and young people's preferences in children's hospital design. Thesis (PhD). Salford: University of Salford, 2013.

SFANDYARIFARD, E., TZORTZOPOULOS, P. Supporting Value Generation In Children's Hospital Design Through Participatory Approaches. In: 19th Annual Conference of the International Group for Lean Construction. Proceedings… Lima, Peru: IGLC, 2011, p. 1-10.

SINCLAIR, R. Participation in practice: making it meaningful, effective and sustainable. Children and Society, v. 18, i. 2, p. 106-118, 2004.

SLEESWIJK VISSER, F., STAPPERS, P. J., LUGT, R. V. D., SANDERS, E. B.-N. Contextmapping: experiences from practice. CoDesign: International Journal of CoCreation in Design and the Arts, v. 1, i. 2, p. 119-149, 2005.

STANGEL, M., SZÓSTEK, A. Empowering citizens through participatory design: A case study of Mstów, Poland. Architecture Civil Engineering Environment, v. 1, p. 47-58, 2015.

STEEN, M., KUIJT-EVERS, L., KLOK, J. Early user involvement in research and design projects - A review of methods and practices. In: 23rd EGOS Colloquium (European Group for Organizational Studies). Proceedings… Vienna: Vienna University of Economics and Business Administration, 2007, p. 1-21.

STERN, A. L., MACRAE, S., GERTEIS, M., HARRISON, T., FOWLER, E., EDGMAN-LEVITAN, S., et al. Understanding the consumer perspective to improve design quality. Journal of Architectural and Planning Research, v. 20, i. 1, p. 16-28, 2003.

TAFFE, S. The hybrid designer/end-user: Revealing paradoxes in co-design. Design Studies, v. 40, p. 39-59, 2015. DOI: [Assunto]

THYSSEN, M. H., EMMITT, S., BONKE, S., KIRK-CHRISTOFFERSEN, A. Facilitating Client Value Creation in the Conceptual Design Phase of Construction Projects: A Workshop Approach. Architectural, Engineering and Design Management, v. 6, i. 1, p. 18-30, 2010.

TRITTER, J. Q., McCALLUM, A. The snakes and ladders of user involvement: Moving beyond Arnstein. Health Policy, v. 76, i. 2, p. 156-168. 2006.

WANG, X., KIM, M. J., LOVE, P. E. D., KANG, S.-C. Augmented Reality in built environment: Classification and implications for future research. Automation in Construction, v. 32, p. 1-13, 2013.

WILCOX, D. The guide to effective participation. London: Joseph Rowntree Foundation, 1994.

WULZ, F. The concept of participation. Design Studies, v. 7, i. 3, p. 153-162, 1986.

ZAMBONI, A. B.; THOMMAZO, A. D.; HERNANDES, E. C. M.; FABBRI, S. C. P. F. StArt - Uma ferramenta computacional de apoio à revisão sistemática [StArt A computational tool to support Systematic Review]. In: Brazilian Conference on Software: Theory and Practice - Tools session. UFBA, 2010.

Como Citar
Caixeta, M., Tzortzopoulos, P., & Fabricio, M. (2019). Envolvimento de usuários em projeto de edifícios – revisão do estado da arte. Pós. Revista Do Programa De Pós-Graduação Em Arquitetura E Urbanismo Da FAUUSP, 26(48), e151752. https://doi.org/10.11606/issn.2317-2762.posfau.2019.151752