Technological readiness and students' satisfaction in distance learning mode: the case of a training program of a state government

  • Thiago Cavalcante Nascimento Universidade Federal do Paraná
  • Anatália Saraiva Martins Ramos Universidade Federal do Rio Grande do Norte; Programa de Pós-graduação em Administração Grupo de Pesquisa em Gestão de Sistemas e Tecnologia de Informação
  • Paulo César Medeiros de Oliveira Júnior Universidade Estadual do Rio Grande do Norte
Keywords: Student Satisfaction, Training of Civil Servants, Technological


The objective of this paper is to identify the determinants of student satisfaction with a training program for civil servants of a state government based on the technology readiness scale, TRI, developed by Parasuraman (2000). It is argued that public administration has undergone a series of modifications due to changes in political, economic and social contexts and that training of civil servants is a key factor for improving the performance of the state. Methodologically, we adopted a quantitative approach with a closed questionnaire for students that had graduated from the program. Data collection was made with an online survey during two months that resulted in 197 questionnaires with a sampling error of less than 5% and 95% confidence. We created three groups of heterogeneous individuals using the variables of technological readiness, which enabled us to verify that the determinants of satisfaction are different for each one of these groups. It was found conclusively that the technological readiness of individuals is a variable that can serve as moderator for the analysis of satisfaction levels of students that learned at a distance.


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How to Cite
Nascimento, T., Ramos, A., & Oliveira Júnior, P. (2011). Technological readiness and students’ satisfaction in distance learning mode: the case of a training program of a state government . REGE Revista De Gestão, 18(3), 489-509.
Tecnologia da Informação