Quality of Products and Services in Biddings of Lower Price Modality: A Study in a City Council in Rio Grande do Sul State

Authors

  • Flaviani Souto Bolzan Medeiros Centro Universitário Franciscano - UNIFRA
  • Suélen Xavier dos Santos Universidade Federal de Santa Maria - UFSM
  • Élio Sérgio Denardim Centro Universitário Franciscano - UNIFRA
  • Eduardo Botti Abbade Centro Universitário Franciscano – UNIFRA

Keywords:

Biddings, Lower Price, Government Procurement, Perception of Product Quality

Abstract

In the administration of companies, public sector organizations are often another matter altogether, because they present a number of peculiarities in their management, such as the legal requirements in carrying out their activities, the need for greater transparency, the obligation to perform purchases of products and services in bidding procedures, among others. This article aims to conduct an assessment of the quality of products and services purchased through bidding procedures of lower price modality in a City Council in Rio Grande do Sul State, as well as raise the main bidding procedures, study the laws in force and the most commonly used modalities in bidding procedures in the institution. For this, a questionnaire was proposed to a sample of 72 employees of the City Council in study, in order to determine their perception about the quality of products and services purchased. Regarding methodological aspects, the work is classified, concerning its nature, as qualitative and quantitative, and descriptive concerning its purposes, and was developed through a case study regarding the technical procedures. The results revealed that the quality level of products is satisfactory, leading us to the conclusion that the products perform well the work for what they are acquired; however, they are still of inferior quality, and legal procedures are needed in order to improve their quality.

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Author Biographies

Flaviani Souto Bolzan Medeiros, Centro Universitário Franciscano - UNIFRA

Graduada em Administração pelo Centro Universitário Franciscano - UNIFRA; Especialização em andamento em Gestão de Finanças pelo Centro Universitário Franciscano – UNIFRA Santa Maria, RS, Brasil Afiliação: Centro Universitário Franciscano - UNIFRA

Suélen Xavier dos Santos, Universidade Federal de Santa Maria - UFSM

Graduada em Administração pelo Centro Universitário Franciscano - UNIFRA; Especialização em andamento em Gestão Pública - EAD pela Universidade Federal de Santa Maria – UFSM ̶ Santa Maria, RS, Afiliação: Universidade Federal de Santa Maria - UFSM

Élio Sérgio Denardim, Centro Universitário Franciscano - UNIFRA

Professor Assistente do Centro Universitário Franciscano - UNIFRA e Coordenador de Pesquisa do Curso de Administração do Centro Universitário Franciscano – UNIFRA ̶ Santa Maria, RS, Brasil Mestrado em Filosofia pela Universidade Federal de Santa Maria – UFSM Afiliação: Centro Universitário Franciscano - UNIFRA

Eduardo Botti Abbade, Centro Universitário Franciscano – UNIFRA

Professor Assistente do Centro Universitário Franciscano – UNIFRA Santa Maria, RS, Brasil Doutorado em andamento em Agronegócios pela Universidade Federal do Rio Grande do Sul – UFRGS Mestrado em Administração pela Universidade Federal do Paraná - UFPR; Afiliação: Centro Universitário Franciscano - UNIFRA

Published

2014-12-03

How to Cite

Medeiros, F. S. B., Santos, S. X. dos, Denardim, Élio S., & Abbade, E. B. (2014). Quality of Products and Services in Biddings of Lower Price Modality: A Study in a City Council in Rio Grande do Sul State. REGE Revista De Gestão, 21(4), 469-486. Retrieved from http://www.revistas.usp.br/rege/article/view/99955

Issue

Section

Administração Pública