Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model

Authors

  • Ueliton da Costa Leonidio Universidade Católica de Petrópolis
  • Roberto Marcos da Silva Montezano Faculdade IBMEC
  • Frederico A. de Carvalho Universidade Federal do Rio de Janeiro

DOI:

https://doi.org/10.4301/S1807-17752011000100007

Keywords:

Website Quality, Online bookstore, Online retail, e-Marketing, e-Commerce

Abstract

This paper's objective is to evaluate the perceived quality of the Website of an online bookstore using the Barnes and Vidgen Model. Implemented over the Internet, this empirical research collected data on the perceived quality of the Website, used to sell products and online services. The questionnaire used to gather the data was answered by a convenience sample of 213 respondents. The importance of quality attributes and the dimension of perceived quality were investigated. The results indicate that the three dimensions named Reliability, Usability and Information were the most noticeable.

Downloads

Download data is not yet available.

Downloads

Published

2011-01-01

Issue

Vol. 8 No. 1 (2011)

Section

nd963743640

How to Cite

Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model . (2011). Journal of Information Systems and Technology Management, 8(1), 109-130. https://doi.org/10.4301/S1807-17752011000100007