Controls of information technology management for business processes outsourcing based on COBIT

Abstract

The Business Service Provider is an outsourcing system which, offers a high level of delegation of tasks that involves many suppliers, and demands an effective control necessary for the services not to be interrupted. This paper's objective is to define a set of elements, based on COBIT - Control Objectives for Information and related Technology, to better manage and control the BSP operations. This research, is exploratory, using specialists' panel and a case study. The results show the need to adapt the COBIT controls to fit the BSP. This article proposes the adaptation and verification of the applicability to a case, defining deployment priorities.