E-mail usage practices in an organizational context: a study with Portuguese workers
Keywords:E-Mail, Users, Behaviors
AbstractNowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in an organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified.
Download data is not yet available.
How to Cite
Quaresma, R. F. C., Silva, S. P. R. da, & Marreiros, C. G. (2013). E-mail usage practices in an organizational context: a study with Portuguese workers . JISTEM - Journal of Information Systems and Technology Management (Online), 10(1), 5-20. https://doi.org/10.4301/S1807-17752013000100002