E-mail usage practices in an organizational context: a study with Portuguese workers

Authors

  • Rui Filipe Cerqueira Quaresma University of Évora; Center for Advanced Studies in Management and Economics
  • Sílvia Paula Rosa da Silva Instituto Politécnico Tomar (IPT); Center for Computing Systems
  • Cristina Galamba Marreiros University of Évora; Center for Advanced Studies in Management and Economics

DOI:

https://doi.org/10.4301/S1807-17752013000100002

Keywords:

E-Mail, Users, Behaviors

Abstract

Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in an organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified.

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Published

2013-04-01

How to Cite

Quaresma, R. F. C., Silva, S. P. R. da, & Marreiros, C. G. (2013). E-mail usage practices in an organizational context: a study with Portuguese workers . JISTEM - Journal of Information Systems and Technology Management (Online), 10(1), 5-20. https://doi.org/10.4301/S1807-17752013000100002

Issue

Section

naodefinida