End-user satisfaction with the Integrated System of the Federal Government Financial Administration (SIAFI): a case study

Authors

  • Janilson Antonio da Silva Suzart University of São Paulo

DOI:

https://doi.org/10.4301/S1807-17752013000100009

Keywords:

Evaluation of ICT investments, SIAFI, End-Users satisfaction

Abstract

Evaluating the impact of technology investments is a complex task. I examine whether the end-user satisfaction is a valid measurement of technology performance in the public sector. I evaluated information system users in the Integrated System of the Federal Government Financial Administration (SIAFI). The Siafi system supports Brazilian federal government entities. Using a survey, I collected data from 77 users. I used the model and the instrument developed by Doll and Torkzadeh (1988). I used confirmatory factor analysis to evaluate the data. The survey results validated the model used for technology employed in the public sector.

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Published

2013-04-01

How to Cite

Suzart, J. A. da S. (2013). End-user satisfaction with the Integrated System of the Federal Government Financial Administration (SIAFI): a case study . JISTEM - Journal of Information Systems and Technology Management (Online), 10(1), 145-160. https://doi.org/10.4301/S1807-17752013000100009

Issue

Section

naodefinida