PERFORMANCE MEASUREMENT OF INFORMATION TECHNOLOGY GOVERNANCE IN BRAZILIAN FINANCIAL INSTITUTIONS

Authors

  • Sara Cristina Boni Barbosa Universidade de São Paulo – Departamento de Administração – Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto – FEARP/USP, Endereço: Av. dos Bandeirantes, 3900 – Monte Alegre – Ribeirão Preto – SP – Brasil – 14040-900.
  • Ildeberto Aparecido Rodello Universidade de São Paulo – Departamento de Administração – Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto – FEARP/USP, Endereço: Av. dos Bandeirantes, 3900 – Monte Alegre – Ribeirão Preto – SP – Brasil – 14040-900.
  • Silvia Inês Dallavalle de Pádua Universidade de São Paulo – Departamento de Administração – Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto – FEARP/USP, Endereço: Av. dos Bandeirantes, 3900 – Monte Alegre – Ribeirão Preto – SP – Brasil – 14040-900.

DOI:

https://doi.org/10.4301/10.4301%252FS1807-17752014000200010

Keywords:

Information technology governance, Information technology, Corporate governance, Financial institutions.

Abstract

Information technology governance is a process by which organizations align their information technology operations and services with their performance goals and strategic objectives and assess the results. The financial sector has benefited greatly from the development of information technology, primarily in bank automation. There are few research works aimed at describing information technology governance, and there are even fewer in the financial sector. This paper is aimed at measuring information technology governance in financial institutions using the methodology proposed by Weill and Ross (2004). The sample consisted of sixty professionals from financial institutions operating in Brazil. The average performance score was approximately 79.6, showing that the organizations studied have not achieved maximum performance (100), although many are very close to it. This paper describes an original empirical study of Brazilian financial institutions concerning information technology management performance. The survey investigates not only the context of performance, but also the importance that the organization places on each item related to information technology governance aligned with business needs and goals.

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Author Biographies

  • Sara Cristina Boni Barbosa, Universidade de São Paulo – Departamento de Administração – Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto – FEARP/USP, Endereço: Av. dos Bandeirantes, 3900 – Monte Alegre – Ribeirão Preto – SP – Brasil – 14040-900.
    Sara C. Boni Barbosa is a project management specialist at CIELO S.A. She has a bachelor’s degree in Business Administration from the University of Sao Paulo College of Economics, Business and Accountancy at Ribeirão Preto (FEARP) and is a post-graduate student of project management at Berkeley University. E-mail: sara_cbb@hotmail.com
  • Ildeberto Aparecido Rodello, Universidade de São Paulo – Departamento de Administração – Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto – FEARP/USP, Endereço: Av. dos Bandeirantes, 3900 – Monte Alegre – Ribeirão Preto – SP – Brasil – 14040-900.
    Ildeberto Aparecido Rodello is a professor of Information Systems at the University of São Paulo (USP) College of Economics, Business and Accountancy at Ribeirão Preto (FEARP). He has a Ph.D. in Applied Sciences (Virtual Reality) and develops research on topics such as Information Systems, Open Source ERP Systems and Distance Learning. He lectures on information systems development, e-commerce, distance learning and organizational change through information technology. E-mail: rodello@fearp.usp.br
  • Silvia Inês Dallavalle de Pádua, Universidade de São Paulo – Departamento de Administração – Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto – FEARP/USP, Endereço: Av. dos Bandeirantes, 3900 – Monte Alegre – Ribeirão Preto – SP – Brasil – 14040-900.
    Silvia Inês Dallavalle de Pádua is a professor of Information Systems at the University of Sao Paulo College of Economics, Business and Accountancy at Ribeirão Preto (FEARP). She has a Ph.D. in Engineering and develops research on topics such as Business Process Management and Information Systems. She lectures on information system development and business process management. E-mail: dallavalle@fearp.usp.br University of São Paulo – Business Administration Department – College of Economics, Business and Accountancy at Ribeirão Preto (FEA-RP/USP). Address: Avenida dos Bandeirantes, 3900, Monte Alegre, Ribeirão Preto – SP – Brazil – 14040-900

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Published

2014-08-21

Issue

Vol. 11 No. 2 (2014)

Section

Articles

How to Cite

PERFORMANCE MEASUREMENT OF INFORMATION TECHNOLOGY GOVERNANCE IN BRAZILIAN FINANCIAL INSTITUTIONS. (2014). Journal of Information Systems and Technology Management, 11(2), 397-414. https://doi.org/10.4301/10.4301%2FS1807-17752014000200010