FERREIRA, A. A.; KUNIYOSHI, M. S. CRITICAL FACTORS IN THE IMPLEMENTATION PROCESS OF INTEGRATED MANAGEMENT SYSTEMS. JISTEM - Journal of Information Systems and Technology Management (Online), [S. l.], v. 12, n. 1, p. 145-164, 2015. DOI: 10.4301/S1807-17752015000100008. Disponível em: https://www.revistas.usp.br/jistem/article/view/103609. Acesso em: 6 dec. 2021.