CRITICAL FACTORS IN THE IMPLEMENTATION PROCESS OF INTEGRATED MANAGEMENT SYSTEMS. Journal of Information Systems and Technology Management, [S. l.], v. 12, n. 1, p. 145–164, 2015. DOI: 10.4301/S1807-17752015000100008. Disponível em: https://www.revistas.usp.br/jistem/article/view/103609.. Acesso em: 1 may. 2024.