Workability of a management control model in service organizations: a comparative study of reactive, proactive and coactive philosophies . Journal of Information Systems and Technology Management, [S. l.], v. 3, n. 1, p. 35–52, 2006. DOI: 10.4301/S1807-17752006000100004. Disponível em: https://www.revistas.usp.br/jistem/article/view/12774.. Acesso em: 28 apr. 2024.