ON THE ROLE OF SWITCHING COSTS AND DECISION REVERSIBILITY IN INFORMATION TECHNOLOGY ADOPTION AND INVESTMENT. Journal of Information Systems and Technology Management, [S. l.], v. 14, n. 3, p. 309–321, 2017. DOI: 10.4301/s1807-17752017000300001. Disponível em: https://www.revistas.usp.br/jistem/article/view/143731.. Acesso em: 30 apr. 2024.