Model development to support the process of developing a decision support system. Journal of Information Systems and Technology Management, [S. l.], v. 17, p. e202017006, 2020. DOI: 10.4301/S1807-1775202017006. Disponível em: https://www.revistas.usp.br/jistem/article/view/185737.. Acesso em: 1 may. 2024.