Achieving maturity (and measuring performance) through model-based process improvement . Journal of Information Systems and Technology Management, [S. l.], v. 10, n. 2, p. 339–356, 2013. DOI: 10.4301/S1807-17752013000200009. Disponível em: https://www.revistas.usp.br/jistem/article/view/78436.. Acesso em: 2 may. 2024.