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Workability of a management control model in service organizations: a comparative study of reactive, proactive and coactive philosophies . JISTEM J. Inf. Syst. Technol. Manag. (Online) [Internet]. 2006 Jan. 1 [cited 2024 Apr. 28];3(1):35-52. Available from: https://www.revistas.usp.br/jistem/article/view/12774