Capabilities and actors in erp systems management: an exploratory study in corporate users of SAP ERP . JISTEM J. Inf. Syst. Technol. Manag. (Online) [Internet]. 2007 Jan. 1 [cited 2024 May 18];4(2):197-215. Available from: https://www.revistas.usp.br/jistem/article/view/12787