Understanding the subject's behavior in the interaction with a decision support system under time pressure and missing information

Authors

  • Kathiane Benedetti Corso Federal University of Rio Grande do Sul
  • Mauri Leodir Löbler Federal University of Rio Grande do Sul

DOI:

https://doi.org/10.4301/S1807-17752011000300004

Keywords:

Behavior of decision makers, Time Pressure, Missing Information, Decision Support Systems, AHP multi-criteria method

Abstract

The article seeks to determine how time pressure and missing information in decision-making affect the behavior of decision makers. Data was collected through an experimental task of simulating the purchase of a car, which was structured with the AHP (Analytic Hierarchy Process) multi-criteria method in a Decision Support System. When pressured by time, the experimental subjects focused on the car of their choice; whereas with no time pressure, some of them rationalized more, used the information, and did not agree with the chosen car. Assumptions of the Theory of Image justified some findings, indicating that previously structured images in the mind of the decision maker are a way to cope with time pressure. Given the missing information, the use of background knowledge and individual experience were the most prominent coping strategy.

Downloads

Download data is not yet available.

Downloads

Published

2011-12-01

Issue

Section

nd1513933053

How to Cite

Understanding the subject’s behavior in the interaction with a decision support system under time pressure and missing information . (2011). Journal of Information Systems and Technology Management, 8(3), 581-604. https://doi.org/10.4301/S1807-17752011000300004