RICHE, Cristina Ayoub. Ombudsmanship and listening, the way to civility and dialogue. Organicom, São Paulo, Brasil, v. 7, n. 12, p. 180–182, 2010. DOI: 10.11606/issn.2238-2593.organicom.2010.139055. Disponível em: https://www.revistas.usp.br/organicom/article/view/139055.. Acesso em: 18 may. 2024.