DUARTE, A. F.; MOREIRA, V. R.; FERRARESI, A. A.; GERHARD, A. EVALUATING CREDIT UNION MEMBERS’ PERCEPTION OF SERVICE QUALITY THROUGH SERVICE INNOVATION. INMR - Innovation & Management Review, [S. l.], v. 13, n. 4, p. 242-250, 2017. Disponível em: https://www.revistas.usp.br/rai/article/view/108140. Acesso em: 20 maio. 2022.