EVALUATING CREDIT UNION MEMBERS’ PERCEPTION OF SERVICE QUALITY THROUGH SERVICE INNOVATION. INMR - Innovation & Management Review, [S. l.], v. 13, n. 4, p. 242–250, 2017. Disponível em: https://www.revistas.usp.br/rai/article/view/108140.. Acesso em: 27 abr. 2024.