FERRAZ, I. N.; SANTOS, N. de M. THE RELATIONSHIP BETWEEN SERVICE INNOVATION AND PERFORMANCE: A BIBLIOMETRIC ANALYSIS AND RESEARCH AGENDA PROPOSAL. INMR - Innovation & Management Review, [S. l.], v. 13, n. 4, p. 260-521, 2017. Disponível em: https://www.revistas.usp.br/rai/article/view/111085. Acesso em: 9 dez. 2022.