The determinants of customer loyalty in the Indonesian ridesharing services: offline vs online. INMR - Innovation & Management Review, [S. l.], v. 17, n. 1, p. 75–85, 2020. DOI: 10.1108/INMR-05-2019-0063. Disponível em: https://www.revistas.usp.br/rai/article/view/168534.. Acesso em: 1 maio. 2024.