Functional, psychological and emotional barriers and the resistance to the use of digital banking services. INMR - Innovation & Management Review, [S. l.], v. 18, n. 03, p. 331–348, 2021. DOI: 10.1108/INMR-07-2020-0093. Disponível em: https://www.revistas.usp.br/rai/article/view/191608.. Acesso em: 3 maio. 2024.