“EVALUATING CREDIT UNION MEMBERS’ PERCEPTION OF SERVICE QUALITY THROUGH SERVICE INNOVATION”, INMR, rev. adm. inov., vol. 13, nº 4, p. 242–250, jun. 2017, Acessado: 28º de abril de 2024. [Online]. Disponível em: https://www.revistas.usp.br/rai/article/view/108140