Duarte, Alex Fabiano, Vilmar Rodrigues Moreira, Alex Antônio Ferraresi, e Alcimar Gerhard. “EVALUATING CREDIT UNION MEMBERS’ PERCEPTION OF SERVICE QUALITY THROUGH SERVICE INNOVATION”. INMR - Innovation & Management Review 13, no. 4 (junho 6, 2017): 242-250. Acessado maio 20, 2022. https://www.revistas.usp.br/rai/article/view/108140.