Outpatient regulation system in health management: economic benefits of technological innovations
DOI:
https://doi.org/10.1108/INMR-03-2020-0035Palavras-chave:
Appointment system for medical consultations, Economic evaluation of benefits, Technological innovation, Algorithms and artificial intelligence in health appointment systems, Outpatient appointments regulation system, Patient no-show ratesResumo
Purpose – The purpose of this paper is to evaluate the economic benefits of managing an outpatient
appointments system with technological innovations.
Design/methodology/approach – This study uses a quantitative methodological procedures aiming to
evaluate the cost-benefit relation and also the payback of the management and operation of an outpatient
appointments system with technological innovations.
Findings – This study found a great benefit-cost relation of 30.6 showing the great economic value and
social impact of managing an outpatient appointments regulation system with technological
innovations.
Research limitations/implications – This study presents contribution to the literature discussion
about the economic evaluation of the benefits of managing and operating more effective outpatient
appointments systems because of important technological innovations.
Practical implications – This paper presents and discusses the most important and commonly used
strategies and technological innovations to deal with and to manage an outpatient appointment regulation
system aiming to reduce the patient no-show rates.
Social implications – The findings of this study show a great benefit-cost relation of about 30.6 which is
being reverted to the society.
Originality/value – There not exist many similar studies in the pertinent literature, mostly with the
Brazilian contexts.
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