In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion

  • Cintia Rodrigues de Oliveira Medeiros Universidade Federal de Uberlândia
  • Rafael Alcapadipani Fundação Getulio Vargas

Abstract

Recently, several cases of employees of corporations that have adopted an improper attitude toward clients were released, indicating that these events are common, not rare. In this article, we interviewed officials and former employees of fast-food and call centers in order to meet their narratives about the corporate scenes, focusing on the literature on misbehaviour and humor as a form of resistance in organizations. Our analysis points to two main narratives: revenge is a dish best served cold; and the customer is not king.

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Published
2016-06-01
How to Cite
Medeiros, C., & Alcapadipani, R. (2016). In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion . Revista De Administração, 51(2), 123-136. https://doi.org/10.5700/rausp1229
Section
Human Resources & Organizations