A substantive theory on the implementation process of operational performance improvement methods. Revista de Administração, [S. l.], v. 52, n. 2, p. 148–162, 2017. DOI: 10.1016/j.rausp.2016.12.005. Disponível em: https://www.revistas.usp.br/rausp/article/view/132786.. Acesso em: 19 may. 2024.