Evaluation of the nursing assistence ambulatorial in the client perception

Abstract

This study reveals the clients perception of a pediatric ambulatory in a great University Hospital, about the quality of the offered nursing assistance. An investigation was oriented by the phenomenologic approach which propitiated the reveling of reality investigated from the analysis of the interviewed clients discourses. The studied answers were grouped in three categories: the Nursing Work, the Nursing Attitude and the Evaluation of the Received Assistance. Upon these topics the interviewed clients formed a not very clear concept of nursing as science and as a profession. The related aspects and the commentaries about the expected and the meeted behaviours by the nursing professionals merited a larger part of attention by the interviewed clients. The evaluation of the received attendance was centered on absence of complaints. The interviewed clients expectance is directed towards the satisfaction of the security and acceptance needs from wich the mothers of children are deprieved. The attendance of this necessities give mothers conditions for establishment of a profissional-client link to a therapeutic relationship. Wich the devolution of the findings to the nurses responsibles for the ambulatory assistance, we pretended to contribute to the improvement of the offered assistential quality.