Is there any link between accreditation programs and the models of organizational excellence?

  • Fernando Tobal Berssaneti Universidade de São Paulo; Escola Politécnica
  • Ana Maria Saut Universidade de São Paulo; Escola Politécnica; Programa de Pós-Graduação em Engenharia de Produção
  • Májida Farid Barakat Universidade Nove de Julho; Programa de Pós-Graduação em Engenharia de Produção
  • Felipe Araujo Calarge Universidade Nove de Julho; Programa de Pós-Graduação em Engenharia de Produção
Keywords: Accreditation, Hospitals, Hospital Administration, Quality Management, Health Evaluation

Abstract

OBJECTIVE To evaluate whether accredited health organizations perform better management practices than non-accredited ones. METHOD The study was developed in two stages: a literature review, and a study of multiple cases in 12 healthcare organizations in the state of São Paulo, Brazil. It surveyed articles comparing hospital accreditation with the EFQM (European Foundation for Quality Management) model of excellence in management. According to the pertinent literature, the accreditation model and the EFQM model are convergent and supplementary in some aspects. RESULTS With 99% confidence, one can say that there is evidence that accredited organizations scored better in the evaluation based on the EFQM model in comparison to non-accredited organizations. This result was also confirmed in the comparison of results between the categories Facilitators and Results in the EFQM model. CONCLUSION There is convergence between the accreditation model and the EFQM excellence model, suggesting that accreditation helps the healthcare sector to implement the best management practices already used by other business sectors.

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Published
2016-08-01
How to Cite
Berssaneti, F., Saut, A., Barakat, M., & Calarge, F. (2016). Is there any link between accreditation programs and the models of organizational excellence?. Revista Da Escola De Enfermagem Da USP, 50(4), 650-657. https://doi.org/10.1590/S0080-623420160000500016
Section
Original Article