Quality Assessment in Distance Educacion Under the Student’s Perspective: Proposing and Testing of a Model Using Structural Equation

  • Renata de Sousa da Silva Tolentino Universidade FUMEC
  • Cid Gonçalves Filho Gonçalves Filho Universidade FUMEC
  • Ricardo Jose Vaz Tolentino Jose Vaz Tolentino Universidade FUMEC
  • Plínio Rafael Reis Monteiro Universidade FUMEC
Keywords: Distance Learning (DL), Perceived Quality, Behavioral Intentions.

Abstract

Distance Learning (DL) is a pedagogical method under construction that imposes challenges to quality management activities performed on such platforms. Seeking to contribute in this direction, this paper aimed to identify the dimensions of Perceived Quality in Distance Learning and its behavioral consequences. Based on literature review about Distance Learning, quality, satisfaction and loyalty, a research model was designed, including the assessment of Teaching Quality (education excellence system with professional practice for a fair cost/price) and Service Quality (education support structure that allows the development of educational activities, offering a pleasant experience). An electronic survey containing the research hypotheses was elaborated with 113 students tested according to a PLS structural model (Partial Least Squares), and the data collected confirmed a strong effect of quality on image and satisfaction. The results suggest that individual and environmental factors greatly influence in the intention of using DL in the future. This paper also presents theory and practice considerations, as well as limitations and suggestions for research fields.

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Author Biographies

Renata de Sousa da Silva Tolentino, Universidade FUMEC
Professora da Universidade FUMEC ─ Belo Horizonte-MG, Brasil
Cid Gonçalves Filho Gonçalves Filho, Universidade FUMEC
Professor da Universidade FUMEC ─ Belo Horizonte-MG, Brasil
Ricardo Jose Vaz Tolentino Jose Vaz Tolentino, Universidade FUMEC
Diretor e Professor da Universidade FUMEC ─ Belo Horizonte-MG, Brasil
Plínio Rafael Reis Monteiro, Universidade FUMEC
Professor da Universidade FUMEC ─ Belo Horizonte-MG, Brasil
Published
2013-09-02
How to Cite
Tolentino, R. de S., Gonçalves Filho, C. G. F., Tolentino, R. J. V. T., & Monteiro, P. (2013). Quality Assessment in Distance Educacion Under the Student’s Perspective: Proposing and Testing of a Model Using Structural Equation. REGE Revista De Gestão, 20(3), 347-366. https://doi.org/10.5700/issn.2177-8736.rege.2013.98690
Section
Ensino em Administração