[1]
Spina, D., Giraldi, J. and de Oliveira, M. 1. The Influence of Services’ Quality Dimensions on Customer Satisfaction: A Study on a Pest Control Firm. REGE Revista de Gestão. 20, 1 (1), 93-112. DOI:https://doi.org/10.5700/issn.2177-8736.rege.2013.62002.