Costa, A. C. F. da, Souza, S. S. de and Silva, L. C. T. da (2008) “ User satisfaction with the Metro of Sao Paulo: an exploratory, descriptive and illustrative study using structural equation modeling ”, REGE Revista de Gestão, 15(spe), pp. 93-108. doi: 10.5700/issn.2177-8736.rege.2008.36624.