Management of work processes and humanization in health care: an ergological perspective

Abstract

The National Humanization Policy recommends that cooperative, interdependent networks that are committed to producing health be established horizontally, encouraging the protagonism of subjects and collectives and their co-responsibility. The present study addresses management of health care processes focusing on health care workers and the contributions of ergology to rethink work-related knowledge production. The study was based on Schwartz's ergological approach and its "three-poled dynamic apparatus" comprising established disciplines, their protagonists - workers - and epistemological and ethical requirements. It was crucial to the Brazilian National Health System humanization to promote inclusion and appreciation of health workers.