Social participation and quality of health care: the experience of citizens' health representatives in Mexico
DOI:
https://doi.org/10.1590/rsp.v47i1.76580Abstract
OBJECTIVE: This article describes the experience of the aval ciudadano "Citizens' Representative" (CR) in improving the Mexican health care system. METHODS: This is a qualitative study which took place in eight Mexican states in 2008. It evaluates different aspects of a nationwide program to increase the quality of health care services (National Crusade for Quality in Health Services). The Mexican strategy is compared with experiences in other Latin American countries. RESULTS: In this paper, there is the description of achievements and problems encountered by the CR in promoting social participation in the health of the population. CONCLUSIONS: The CR has great influence when representing health service users and passing on their demands for improvements to health care quality.Downloads
Published
2013-02-01
Issue
Section
Original Articles
How to Cite
Nigenda-López, G. H., Juárez-Ramírez, C., Ruiz-Larios, J. A., & Herrera, C. M. (2013). Social participation and quality of health care: the experience of citizens’ health representatives in Mexico. Revista De Saúde Pública, 47(1), 44-51. https://doi.org/10.1590/rsp.v47i1.76580