Rios, I.C. and Battistella, L.R. 2013. Management of the humanization of health practices: case of the Hospital das Clínicas, School of Medicine, São Paulo University. Saúde e Sociedade. 22, 3 (Sep. 2013), 853–865. DOI:https://doi.org/10.1590/sausoc.v22i3.76482.