Preparing the care relationship: a welcoming tool in health units

Authors

  • Silvia Matumoto WHO Collaborating Centre for Nursing Research Development
  • Silvana Martins Mishima WHO Collaborating Centre for Nursing Research Development
  • Cinira Magali Fortuna WHO Collaborating Centre for Nursing Research Development
  • Maria José Bistafa Pereira WHO Collaborating Centre for Nursing Research Development
  • Maria Cecília Puntel de Almeida WHO Collaborating Centre for Nursing Research Development

DOI:

https://doi.org/10.1590/S0104-11692009000600012

Keywords:

primary health care, interpersonal relations, health services

Abstract

This study aimed to identify and analyze aspects regarding the preparation for the worker-user relationship in a primary health care unit in a city in the state of São Paulo-Brazil, from the perspective of welcoming. The health work process is the theoretical basis of the study; participant observation and semi-structured interviews were used as data collection techniques, and thematic analysis in the analysis stage. For the welcoming to be processed, there is a "moment" of preparation for the worker, the physical environment and the relationships present at work so that users are welcomed, in which the users' needs are sometimes disregarded. Despite the difficulties in terms of resource availability, especially in the public sector, when preparing the service/user and worker/user relationships, one should consider the aspects associated to a more human, welcoming relationship, since it is during live work, in this intersection, that care quality is established.

Downloads

Download data is not yet available.

Downloads

Published

2009-12-01

Issue

Vol. 17 No. 6 (2009)

Section

Original Articles

License

RLAE’s authorship concept is based on the substantial contribution by each of the individuals listed as authors, mainly in terms of conceiving and planning the research project, collecting or analyzing and interpreting data, writing and critical review. Indication of authors’ names under the article title is limited to six. If more, authors are listed on the online submission form under Acknowledgements. The possibility of including more than six authors will only be examined on multicenter studies, considering the explanations presented by the authors.
Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Preparing the care relationship: a welcoming tool in health units. (2009). Revista Latino-Americana De Enfermagem, 17(6), 1001-1008. https://doi.org/10.1590/S0104-11692009000600012