Critical incidents of trust erosion in leadership of head nurses

Authors

  • Rodrigo Yañez-Gallardo Universidad de Concepción; Departamento de Psicología
  • Sandra Valenzuela-Suazo Universidad de Concepción; Departamento de Enfermería

DOI:

https://doi.org/10.1590/S0104-11692012000100019

Keywords:

Trust, Nursing, Leadership

Abstract

Investigations show that distrust towards head figures has a particularly negative effect on organizational dynamics. Because of this, the main types of behavior associated with distrust in nursing professionals with leadership duties have been identified, examining which aspect of reliability is most frequently related to distrust. Based on an analysis of 61 critical incidents, selected from 90 hospital employees, the most frequently mentioned behavior types related to distrust were "Public Abuse", "Not giving permission for time off for a special occasion" and especially an erosion of trustworthiness in the leader's integrity dimension. The implications of these findings are discussed, so that nursing professionals can avoid the development of distrust in interpersonal relationships and damage to the appropriate functioning of health services.

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Published

2012-02-01

Issue

Vol. 20 No. 1 (2012)

Section

Original Articles

License

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Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Critical incidents of trust erosion in leadership of head nurses . (2012). Revista Latino-Americana De Enfermagem, 20(1), 143-150. https://doi.org/10.1590/S0104-11692012000100019