Assistance in family health from the perspective of users

Authors

  • Silvana Martins Mishima Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Flavia Helena Pereira Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Silvia Matumoto Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Cinira Magali Fortuna Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Maria José Bistafa Pereira Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Ana Carolina Campos Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Vanessa Garcia de Paula Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Maria Márcia Leite Nogueira Domingos Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto

DOI:

https://doi.org/10.1590/S0104-11692010000300020

Keywords:

Family Health, Primary Health Care, Patient Satisfaction, Basic Health Services

Abstract

This descriptive exploratory study analyzed user satisfaction with the care received at a Family Health Unit in Ribeirão Preto, Brazil. In total, 40 users from families registered in the FHU were selected, using key informants and the snowball sampling technique, and interviewed. Thematic content analysis was used to analyze the empirical material. Interviewees were mostly female, over 50 years, resident in the catchment area of the unit for 10-30 years, had incomplete primary education and also did not perform work outside the home. The analysis identified three themes: access, team-user interaction and organization of work in the FHU. The subjects of this study expressed satisfaction with the accessibility provided together with the caring attention given to them, marked by a team-user interaction that takes place in a friendly and patience manner. Although not totally satisfied, the majority of users would recommend the health service to someone due to its quality.

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Published

2010-06-01

Issue

Vol. 18 No. 3 (2010)

Section

Original Articles

License

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Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Assistance in family health from the perspective of users . (2010). Revista Latino-Americana De Enfermagem, 18(3), 436-443. https://doi.org/10.1590/S0104-11692010000300020