Developing rightly culture on TQM - evidence from SMEs in the context of emerging economy


  • Nigeria Police Academy Wudil, Department of Economics and Management Science
  • University of Hafr Albatin, College of Business Administrative, Kingdom of Saudi Arabia and Thamar University, Faculty of Administrative Sciences
  • Universiti Utara Malaysia, Institute for Business Competitiveness, Standards and Sustainability Initiative, School of Business Management



Organisational culture, TQM, Manufacturing SMEs, KSA


Purpose – Total quality management (TQM) must include orientation towards quality awareness in the overall organisational processes in a firm. A successful TQM needs a supportive culture that can adapt to alterations and strengthen innovation. This study aims to confirm the association between the style of management known as organisational culture (OC) and TQM practices in manufacturing Small and Medium Enterprises (SMEs).

Design/methodology/approach – Data-driven research was drawn from self-assessment inquiries among 772 managers/owners of manufacturing SMEs of the Saudi Arabia Kingdom (KSA). The dominant culture was detected by means of a cross-sectional technique.

Findings – The findings enrich the literature by revealing a positive effect of OC on TQM execution in the manufacturing SMEs of KSA.

Research limitations/implications – Prior to the execution of TQM operations, administrators of manufacturing SMEs should be aware of the culture within organisations so that TQM may be implemented.

Practical implications – The study suggests that organisations, particularly manufacturing SMEs, should constantly strive to enhance the TQM culture.

Social implications – Amid intense competition among manufacturing SMEs, it is crucial to guarantee their high performance. This research assists society in evaluating the strength of a particular SME sector and further enables it to assess which SMEs really have a good OC–TQM relation.

Originality/value – The paper creates and presents various platforms of the OC and TQM as a unified body of knowledge


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