Research-intervention: a mediator for transforming the health conditions of telemarketers in Pernambuco, Brazil

Abstract

In the wake of the globalization process and the transformations in the telecommunications sector, resulting from the productive restructuring, the last ten years in Brazil were marked by the significant increase in the number of telemarketing services being provided by outsourced companies. This article describes the methodological process of research-intervention on the profile of living, working and illness conditions of telemarketers in the state of Pernambuco. Its descriptive analysis is based on the Ecosystem Health, approach centered on the integrated understanding of human health for constructing action-oriented knowledge. The project developed allowed us to propose a diagnosis and start planning interventions to be implemented jointly. Its participatory approach favored a knowledge based on dialogue, practice that strengthens the development of health promoting actions and of a citizen science based on participatory research.