Delivering bad news in medical education and confluences with the context of covid-19 pandemic

Abstract

The article presents an exploratory, descriptive study on Bad News Communication skills (CMN) of medical interns.  The student's perception  was on learning for the CMN was investigated with a cross-sectional design and a mixed approach. A questionnaire was applied, 176 participants were obtained, and a focus group was held with 12 students. The data were analyzed through the calculation of means and standard deviations for quantitative variables and the focus group reports were subjected to Content Analysis. It was observed that in the group that had training, compared to the  one who did not, ocurred twice frequency with more skill for CMN. In the CMN's management, it was considered harder to be "honest without taking away hope” (69%) and “to deal with the patient's emotion” (59%). 99.4% knew the SPIKES protocol, of which 41.5% considered the expression of emotions as its most difficult stage. Communication and handling of emotions were pointed out as the main difficulties in the doctor-patient relationship, with deficits in the teaching of CMN. It was found that  CMN is not limited to the technical issue, but it involves attitudes that need to be addressed with different methodologies, as well as the implementation of educational policies in the medical field, especially given the demands that emerges with the covid-19 pandemic.