From social marketing and service-dominant logic to engagement in mindfulness practice: a field experiment

Authors

  • Universidade Federal de Minas Gerais, Escola de Ciências Econômicas (CEPEAD)
  • Universidade Nove de Julho and Universidade Federal de São Paulo
  • Universidade Federal de Minas Gerais
  • Universidade Unisinos, Escola de Negócios Unisinos
  • Universidade Federal de Minas Gerais, Escola de Ciências Econômicas (CEPEAD)

DOI:

https://doi.org/10.1108/RAUSP-10-2020-0247

Keywords:

Social marketing, Mindfulness, Self-efficacy, Social interventions, Service-dominant logic

Abstract

Purpose – Based on the assumption of the service-dominant logic (S-D logic) that every exchange is servicefor-service and on the relevance of the beneficiary’s role in the co-creation of value, this paper aims to investigate the effects of engagement in the context of social marketing, where the value proposition is an invitation to practice mindfulness.

Design/methodology/approach – A field experiment was carried out with 72 volunteers, using a pretest/post-test control group design. The treatment applied was a set of strategies to increase the engagement of the participants to attain a better result in five dependent variables associated mainly with the benefits of mindfulness practice. Measurements were made from a profile analysis, and submitted to Mann-Whitney and t-tests.

Findings – A large effect of group and time factors were observed in the multivariate test, as well as differences in the co-creation of value between groups.

Originality/value – This study can contribute to stimulate experimental transdisciplinary research in humans, using concepts from S-D logic and social marketing to promote positive behavioral change. This approach is probably more efficient at explaining and improving human behavior, given its complex nature.

Downloads

Download data is not yet available.

References

Andreasen, A. R. (1994). Social marketing: Its definition and domain.Journal of Public Policy &Marketing,13(1), 108–114.

Australian Association of Social Marketing (2013).What is social marketing?Retrieved fromhttps://aasm.org.au/what-is-social-marketing/

Bandura, A. (1986).Social foundations of thought and action, Englewood Cliffs, NJ: Sage.

Bandura, A. (1997).Self-Efficacy: The exercise of control, New York, NY: WH Freeman.

Bandura, A. (2008). A teoria social cognitiva na perspectiva da agência.Teoria social cognitiva:Conceitos básicos(pp. 69–95). Porto Alegre: Artmed.

Barros, V. V. D., Kozasa, E. H., Souza, I. C. W. D., & Ronzani, T. M. (2015). Validity evidence of thebrazilian version of the mindful attention awareness scale (MAAS).Psicologia: Reflexão e Crítica,28(1), 87–95.

Bishop, S. R., Lau, M., Shapiro, S., Carlson, L., Anderson, N. D., Carmody, J.,...Devins, G. (2004).Mindfulness: a proposed operational definition.Clinical Psychology: Science and Practice,11(3),230–241. doi:https://doi.org/10.1093/clipsy.bph077.

Brodie, R. J., & Hollebeek, L. D. (2011).Customer engagement: Conceptual domain, fundamentalpropositions, and implications for research. No. June 2017, Retrieved fromhttps://doi.org/10.1177/1094670511411703.

Brodie, R. J., Saren, M., & Pels, J. (2011). Theorizing about the service dominant logic: The bridging role ofmiddle range theory.Marketing Theory,11(1), 75–91. doi:https://doi.org/10.1177/1470593110393714.

Brown, K. W., & Ryan, R. M. (2003). The benefits of being present: Mindfulness and its role inpsychological well-being.Journal of Personality and Social Psychology,84(4), 822–848. doi:https://doi.org/10.1037/0022-3514.84.4.822.

Cebolla, A., García-Campayo, J., & Demarzo, M. (2014).Mindfulness y ciencia: de la tradici on a lamodernidad, Madrid: Alianza.Chandler, J. D., & Lusch, R. F. (2015). Service systems: A broadened framework and research agenda onvalue propositions, engagement, and service experience.Journal of Service Research,18(1), 6–22. doi:https://doi.org/10.1177/1094670514537709.

Chiesa, A., & Serretti, A. (2009). Mindfulness-based stress reduction for stress management in healthypeople: A review and meta-analysis.The Journal of Alternative and Complementary Medicine,15(5), 593–600. doi:https://doi.org/10.1089/acm.2008.0495.

Contento, I. R., Randell, J. S., & Basch, C. E. (2002). Review and analysis of evaluation measures used innutrition education intervention research.Journal of Nutrition Education and Behavior,34(1),2–25. doi:https://doi.org/10.1016/S1499-4046(06)60220-0.

Couper, M. P., Tourangeau, R., Conrad, F. G., & Singer, E. (2006). Evaluating the effectiveness of visualanalog scales: A web experiment.Social Science Computer Review,24(2), 227–245.

Csikszentmihalyi, M. (1997).Findingflow: The psychology of engagement with everyday life, New York,NY: Basic Books.

Cugelman, B., Thelwall, M., & Dawes, P. (2011). Online interventions for social marketing healthbehavior change campaigns: A meta-analysis of psychological architectures and adherencefactors.Journal of Medical Internet Research,13(1), e17.

Dancey, C. P., & Reidy, J. (2014).Statistics without maths for psychology: Using spss for windows,UK:Prentice Hall.

Demarzo, M. M. P. (2011). Meditação aplicada à saúde.Programa de atualização Em medicina de famíliae comunidade, Vol. 6, pp. 9–26. Porto Alegre: Artmed.

Domegan, C., Collins, K., Stead, M., Mchugh, P., & Hughes, T. (2013). Value co-creation in socialmarketing: Functional or fanciful?Journal of Social Marketing,3(3), 239–256.https://doi.org/https://doi.org/10.1108/JSOCM-03-2013-0020.

Ellis, P. (2010).The essential guide to effect sizes: Statistical power, Meta-Analysis, and the interpretationof research results, Cambridge: Cambridge University Press. doi:https://doi.org/10.1017/CBO9780511761676

Engler, J. (2003). Being somebody and being nobody: A reexamination of the understanding of self inpsychoanalysis and Buddhism.Psychoanalysis and buddhism: an unfolding dialogue(pp. 35–79).

Boston, MA: Wisdom.Ferber, R. (1970). The expanding role of marketing in the 1970s. Journal of Marketing,34(1), 29–30.

Fritz, C. O., Morris, P. E., & Richler, J. J. (2012). Effect size estimates: Current use, calculations, andinterpretation.Journal of Experimental Psychology: General,141(1), 2 doi:https://doi.org/10.1037/a0024338.

Gneezy, A. (2017). Field experimentation in marketing research.Journal of Marketing Research,54(1),140–143. doi:https://doi.org/10.1509/jmr.16.0225.

Grohmann, M. Z., Battsitella, L. F., Lutz, C. B., & Beuron, T. A. (2015). Responsabilidade social corporativae comportamento do consumidor: Revisitando o tema.Revista Gestão Organizacional,7(2)

Grönroos, C. (2011). Value co-creation in service logic: A critical analysis.Marketing Theory,11(3), 279–301. doi:https://doi.org/10.1177/1470593111408177.

Grönroos, C., & Voima, P. (2013). Critical service logic: Making sense of value creation and co-creation.Journal of the Academy of Marketing Science,41(2), 133–150. doi:https://doi.org/10.1007/s11747-012-0308-3.

Grossman, P., Niemann, L., Schmidt, S., & Walach, H. (2004). Mindfulness-based stress reduction andhealth benefits: A meta-analysis.Journal of Psychosomatic Research,57(1), 35–43. doi:https://doi.org/10.1016/S0022-3999(03)00573-7.

Hair, J., Babin, B., Money, A., & Samouel, P. (2005).Fundamentos de métodos de pesquisa Emadministração, Porto Alegre, BR: Bookman Companhia Ed.

Hastings, G., Brown, A., & Anker, T. B. (2010). Theory in social marketing. in M. J., Baker, & M., Saren(Eds.),Marketing theory: a student text, London: Sage, 330–344.

Hietanen, J., Andéhn, M., & Bradshaw, A. (2018). Against the implicit politics of service-dominant logic.Marketing Theory,18(1), 101–119. doi:https://doi.org/10.1177/1470593117692023.

Higgins, E. T. (2006). Value from hedonic experience and engagement.Psychological Review,113(3),439. doi:https://doi.org/10.1037/0033-295X.113.3.439.

Higgins, E. T., & Scholer, A. A. (2009). Engaging the consumer: The science and art of the valuecreation process.Journal of Consumer Psychology,19(2), 100–114. doi:https://doi.org/10.1016/j.jcps.2009.02.002.

Hsu, S. H., Collins, S. E., & Marlatt, G. A. (2013). Examining psychometric properties of distresstolerance and its moderation of mindfulness-based relapse prevention effects on alcohol andother drug use outcomes.Addictive Behaviors,38(3), 1852–1858. doi:https://doi.org/10.1016/j.addbeh.2012.11.002.

Kabat-Zinn, J. (2003a). Mindfulness-based interventions in context: Past, present, and future.ClinicalPsychology: Science and Practice,10(2), 144–156. doi:https://doi.org/10.1093/clipsy/bpg016.

Kabat-Zinn, J. (2003b). Mindfulness-based stress reduction (MBSR).Constructivism in the HumanSciences,8(2), 73.Socialmarketing363

Kotler, P., & Kotler, P. (1982).Marketing for nonprofit organizations(Vol. 2). Englewood Cliffs, NJ:Prentice-hall.

Kotler, P., & Levy, S. J. (1969). Broadening the concept of marketing.Journal of Marketing,33(1),10–15.

Lavidge, R. J. (1970). The growing responsibilities of marketing.Journal of Marketing,34(1), 25–28.

Lefebvre, R. C. (2012). Transformative social marketing: Co-creating the social marketing discipline andbrand.Journal of Social Marketing,2(2), 118–129. doi:https://doi.org/10.1108/20426761211243955.

Lomas, T., Cartwright, T., Edginton, T., & Ridge, D. (2015). A qualitative analysis of experientialchallenges associated with meditation practice.Mindfulness,6(4), 848–860. doi:https://doi.org/10.1007/s12671-014-0329-8.

Luca, N. R., Hibbert, S., & Mcdonald, R. (2016). Towards a service-dominant approach to socialmarketing.Marketing Theory,16(2), 194–218. https://doi.org/https://doi.org/10.1177/1470593115607941.

Lusch, R. F., & Vargo, S. L. (2014).Service-dominant logic: Premises, perspectives, possibilities,Cambridge, UK: Cambridge University Press.

Luszczynska, A., & Schwarzer, R. (2005). Social cognitive theory.Predicting Health Behaviour,2, 127–169.

Magalhães, F. J. C. (2014).Mindfulness-Based cognitive therapy, dissertação de mestrado em medicina,Porto, PT, Portugal: Universidade do Porto.

Malhotra, N. K. (2001).Pesquisa de marketing-: uma orientação aplicada, Porto Alegre, BR: BookmanEditora.

Marketing Science Institute. (2016).What are marketers’top concerns? MSI’s 2016-2018 researchpriorities. Retrieved fromhttps://www.msi.org/events/msi-research-priorities/

Marketing Science Institute. (2021).MSI announces 2020-22 research priorities. Retrieved fromhttps://www.msi.org/articles/2020-22-msi-research-priorities-outline-marketers-top-concerns/

Meneses, P. P. M., & da Silva Abbad, G. (2010). Construção e validação de um instrumento Para avaliarauto-efic acia em situações de treinamento, desenvolvimento e educação de pessoas. Psicologia:Reflexão e Crítica,23(1), 121–130.

Neff, K. D. (2003). The development and validation of a scale to measure self-compassion.Self andIdentity,2(3), 223–250.

Newton, N. J., Pladevall-Guyer, J., Gonzalez, R., & Smith, J. (2016). Activity engagement and activity-relatedexperiences: The role of personality.The Journals of Gerontology: Series B,73(8), 1480–1490.

Ordinance n. 145. (2017).Changes procedures in the table of procedures, drugs, orthotics, prostheses andspecial materials of SUS for care in primary care, Brasilia DF.

Parsons, C. E., Crane, C., Parsons, L. J., Fjorback, L. O., & Kuyken, W. (2017). Home practice inmindfulness-based cognitive therapy and mindfulness-based stress reduction: A systematic reviewand Meta-analysis of participants’mindfulness practice and its association with outcomes.Behaviour Research and Therapy,95,29–41. doi:https://doi.org/10.1016/j.brat.2017.05.004.

Reichheld, F. F. (2003). The one number you need to grow.Harvard Business Review,81(12), 46–55.Rothschild, M. (1998). Reconsidering the underlying exchange in social marketing.Special SessionSummary. Considering Social Marketing from the Perspective of Several Consumer ResearchParadigms, Vol. 25, p. 295.

Russell-Bennett, R., Wood, M., & Previte, J. (2013). Fresh ideas: Services thinking for social marketing.Journal of Social Marketing,3(3), 223–238. doi:https://doi.org/10.1108/JSOCM-02-2013-0017.

Santarnecchi, E., D’Arista, S., Egiziano, E., Gardi, C., Petrosino, R., Vatti, G.,...Eda, M. (2014).Interaction between neuroanatomical and psychological changes after mindfulness-basedtraining.PLoS ONE,9(10), 1–9. doi:https://doi.org/10.1371/journal.pone.0108359.

Schaufeli, W. B., & Bakker, A. (2004). Job demands, job resources, and their relationship with burnout andengement.Journal of Organizational Behavior,25(3), 293–315. doi:https://doi.org/10.1002/job.248.

Simon, J. L. (1968). Some‘marketing correct’recommendations for family planning campaigns.Demography,5(1), 504–507.

Siqueira Reis, R., Ferreira Hino, A. A., & Romélio Rodriguez Añez, C. (2010). Perceived stress scale:reliability and validity study in Brazil.Journal of Health Psychology,15(1), 107–114.

Souza, L. A. S. (2013).O papel da autoefic acia na saúde mental e no burnout de cadetes policiais ebombeiros militares, João Pessoa, BR: Universidade Federal da Paraíba.

Souza, L. K., & Hutz, C. S. (2016). Adaptation of the self-compassion scale for use in Brazil: Evidences ofconstruct validity.Temas Em Psicologia,24(1), 159–172. doi:https://doi.org/10.9788/TP2016.1-11.

Strohmaier, S. (2020). The relationship between doses of mindfulness-based programs and depression,anxiety, stress, and mindfulness: A dose-response Meta-regression of randomized controlledtrials.Mindfulness,11(6), 1315–1335. doi:https://doi.org/10.1007/s12671-020-01319-4.

Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2007).Using multivariate statistics, Vol. 5, Boston, US:Pearson.

Vargo, S. L. (2008). Customer integration and value creation: Paradigmatic traps and perspectives.Journal of Service Research,11(2), 211–215. doi:https://doi.org/10.1177/1094670508324260.

Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing.Journal ofMarketing,68(1), 1–17.

Vargo, S. L., and., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic.Journal of the Academy of Marketing Science,44(1), 5–23. doi:https://doi.org/10.1007/s11747-015-0456-3.

Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systemsand service logic perspective.European Management Journal,26(3), 145–152.

Zaichkowsky, J. L. (1985). Measuring the involvement construct.Journal of Consumer Research,12(3),341–352. doi:https://doi.org/10.1086/208520.

Zainuddin, N., Previte, J., & Russell-Bennett, R. (2011). A social marketing approach to value creation ina well-women’s health service.Journal of Marketing Management,27(3/4), 361–385.

Downloads

Published

2021-08-09