Necessidade e eficácia da informatização em hotéis e empreendimentos em geral

Abstract

Information system is the keyword to achieve the state-of-the-art in any organization. In hotels as of any other activities, the information ,system must to support the business needs and customer satisfaction. The business results be dependent of the use of processing date, and the adequation of human and material resources, which will directly impact the 'Wel of customer satisfaction. The organizations want information systems and when they are well developed the results are more profits and business success.