Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare

Authors

  • Geraldo Bezerra da Silva Junior Universidade Federal da Bahia. Salvador/BA, Brasil; Universidade de Fortaleza. Fortaleza/CE, Brasil.
  • Eduardo Rocha Dias Universidade de Fortaleza. Fortaleza/CE, Brasil.

DOI:

https://doi.org/10.11606/issn.2316-9044.v17i2p13-29

Keywords:

Judicialization, Health Services Users' Satisfaction, Right to Health.

Abstract

This article aims to analyze the degree of satisfaction of users of a public-private healthcare service in the Northeast of Brazil, as well as their level of knowledge about their rights and about the judicial procedure used to guarantee these rights. The analysis was based on the responses to a questionnaire applied to 67 patients who are users of a healthcare assistance center that is part of the Brazilian National Public Health System, at Universidade de Fortaleza. The users showed satisfaction with the services offered, seeing them as good or excellent. The main problem highlighted was the difficulty of access to medications provided by the public health system and the lack of knowledge on health-related rights. There was a low demand for justice related to health issues; this can be explained by both the low level of knowledge on the rights related to this field and the low educational level of most respondents. The improvement of the degree of satisfaction can help reduce the judicialization, even though more knowledgeable users might become more demanding and appeal more to justice.
Alternative solutions for resolving disputes, such as mediation and restorative justice, can
help reduce the appeal to justice.

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Author Biographies

  • Geraldo Bezerra da Silva Junior, Universidade Federal da Bahia. Salvador/BA, Brasil; Universidade de Fortaleza. Fortaleza/CE, Brasil.
    Pós-Doutorando em Saúde Coletiva pela Universidade Federal da Bahia; doutor e mestre em Ciências Médicas pela Universidade Federal do Ceará; graduado em Medicina pela Universidade Federal do Ceará (2005). Professor Adjunto do Curso de Medicina e do Programa de Pós-Graduação em Saúde Coletiva da Universidade de Fortaleza. Fortaleza/CE, Brasil.
  • Eduardo Rocha Dias, Universidade de Fortaleza. Fortaleza/CE, Brasil.

    Doutor em Direito pela Universidade de Lisboa; mestre em Direito pela Universidade Federal do Ceará; graduado em Direito pela Universidade Federal do Ceará. Professor do Programa de Pós-Graduação em Direito da Universidade de Fortaleza. Procurador Federal da Advocacia-Geral da União. Fortaleza/CE, Brasil. 

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Published

2016-10-25

Issue

Vol. 17 No. 2 (2016)

Section

Original Articles

License

The Revista de Direito Sanitário/ Journal of Health Law adopts the conditions of the Creative Commons Attribution 4.0 Internacional. This license allows to share - "copy and redistribute the material in any medium or format for any purpose, even commercially" and adapt - "remix, transform, and build upon the material for any purpose, even commercially." Details at: https://creativecommons.org/licenses/by/4.0/deed.en

How to Cite

Silva Junior, G. B. da, & Dias, E. R. (2016). Evaluation of patient’s satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare. Journal of Health Law, 17(2), 13-29. https://doi.org/10.11606/issn.2316-9044.v17i2p13-29